Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To create an account and use paus18 services, you must meet the following eligibility criteria:

• You must be at least 21 years of age or older at the time of registration.
• You must be a legal resident of Indonesia with the capacity to enter into legally binding contracts under Indonesian law.
• You must not be located in any jurisdiction where online gambling is prohibited by law.
• You must not be on any self-exclusion list or banned from gambling activities.
• You are personally responsible for ensuring that your use of our services complies with all applicable local laws and regulations.

2.2 Account Creation

When registering an account with paus18, you agree to:

• Provide accurate, current, and complete information as requested in the registration form.
• Maintain and promptly update your information to keep it accurate, current, and complete.
• Create only one account per person. Multiple accounts are strictly prohibited and will result in account suspension or termination.
• Keep your login credentials (username and password) confidential and secure at all times.
• Notify us immediately of any unauthorized use of your account or any other breach of security.
• Accept full responsibility for all activities that occur under your account, whether authorized by you or not.

2.3 Verification Process (KYC)

paus18 operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. You agree to:

• Provide valid identification documents when requested, including Indonesian National ID (KTP), proof of address, and selfie verification.
• Submit documents within the timeframe specified by our support team.
• Understand that withdrawal privileges may be restricted until identity verification is successfully completed.
• Cooperate with any additional verification requests we may make to ensure compliance with regulatory requirements.
• Accept that failure to complete verification may result in account suspension and forfeiture of funds in cases of suspected fraud.

2.4 Prohibited Users

The following individuals and entities are prohibited from using paus18 services:

• Individuals under 21 years of age.
• Individuals who have been previously banned or excluded from paus18 or any affiliated platform.
• Individuals who have self-excluded from gambling activities.
• Employees, directors, consultants, or contractors of paus18 and their immediate family members.
• Professional gamblers or syndicates attempting to gain unfair advantage through coordinated betting strategies.
• Individuals using VPN, proxy, or other anonymization services to disguise their location.

3. Deposits and Account Funding

3.1 Accepted Payment Methods

paus18 accepts deposits through the following Indonesian payment channels:

• Indonesian Banks: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon
• E-Wallets: OVO, DANA, GoPay, ShopeePay

All deposits must originate from accounts held in your own name. Third-party deposits are strictly prohibited and will be rejected or returned.

3.2 Deposit Limits

Minimum and maximum deposit amounts vary by payment method:

• Bank Transfers: Minimum Rp 50.000, Maximum Rp 50.000.000 per transaction
• E-Wallets: Minimum Rp 25.000, Maximum Rp 10.000.000 per transaction

You may set personal deposit limits through your account settings as part of our responsible gaming commitment. Once set, these limits cannot be increased for 24 hours.

3.3 Processing Times

Deposits are typically processed as follows:

• Major banks (BCA, BRI, BNI, Mandiri): Instant to 15 minutes
• Other banks: 15 to 45 minutes
• E-wallets: Instant

Processing times may be affected by bank operating hours, Indonesian public holidays (including Indonesian Independence Day on 17 August, Idul Fitri, Nyepi, and Christmas), and technical maintenance periods.

3.4 Deposit Fees

paus18 does not charge fees for deposits. However, your bank or e-wallet provider may impose their own transaction fees. You are responsible for any fees charged by your financial institution.

3.5 Currency

All transactions on paus18 are conducted in Indonesian Rupiah (IDR). If you deposit using a payment method denominated in another currency, your bank or payment provider will apply their own conversion rate, and you bear responsibility for any conversion fees or rate differences.

4. Withdrawals

4.1 Withdrawal Requirements

To request a withdrawal from paus18, you must:

• Have a fully verified account (KYC completed).
• Withdraw funds to a bank account or e-wallet registered in your own name matching your verified identity.
• Have met all wagering requirements associated with any bonuses received.
• Have a minimum balance of Rp 50.000 for bank withdrawals or Rp 25.000 for e-wallet withdrawals.

4.2 Withdrawal Limits

Standard withdrawal limits are as follows:

• Minimum Withdrawal: Rp 50.000 (banks) / Rp 25.000 (e-wallets)
• Maximum Daily Withdrawal: Rp 100.000.000
• Maximum Monthly Withdrawal: Rp 500.000.000

Higher limits may be available to VIP members. Contact customer support for details.

4.3 Processing Times

Withdrawal requests are reviewed and processed within 1 to 24 hours from the time of request, depending on:

• Verification status (first-time withdrawals take longer)
• Withdrawal amount (larger amounts may require additional review)
• Payment method selected
• Time of request (requests during Indonesian public holidays may be delayed)

Once approved, funds are transferred to your designated account. Actual receipt depends on your bank or e-wallet provider's processing schedule, typically 1 to 24 hours for most Indonesian banks.

4.4 Anti-Money Laundering (AML) Compliance

paus18 operates strict AML policies in accordance with international financial regulations:

• Deposits must be wagered at least once before withdrawal is permitted (this is not a bonus rollover requirement; it is an AML compliance measure).
• We reserve the right to request additional documentation for large or unusual withdrawal requests.
• Suspicious transactions may be reported to relevant authorities as required by law.
• Funds derived from illegal activities will be confiscated and accounts permanently banned.

4.5 Withdrawal Fees

paus18 does not charge withdrawal fees. However, your receiving bank or e-wallet may impose their own receiving fees. Consult your financial institution for their fee structure.

5. Bonuses and Promotions

5.1 Bonus Terms

paus18 may offer bonuses, promotions, and special offers from time to time. Each promotion is governed by specific terms and conditions, which will be clearly stated on the promotional page. General bonus rules include:

• Bonuses are offered at paus18's sole discretion and may be modified or withdrawn at any time.
• Only one bonus per user, household, IP address, or device is permitted unless explicitly stated otherwise.
• Bonuses must be wagered a specified number of times (rollover requirement) before associated winnings can be withdrawn.
• Wagering requirements, eligible games, maximum bet sizes, and expiration periods are specified in each bonus's terms.
• paus18 reserves the right to void bonuses and any associated winnings if we detect abuse, fraud, or violation of bonus terms.

5.2 Wagering Requirements

Wagering requirements (also called rollover or playthrough) dictate how many times you must wager bonus funds before withdrawal:

• Example: A Rp 100.000 bonus with 10x wagering requires Rp 1.000.000 in total bets before withdrawal.
• Different games contribute differently to wagering: slots typically 100%, table games may contribute 10-20%, some games may not contribute at all.
• Wagering contribution percentages are specified in each bonus's terms.

5.3 Bonus Abuse

The following activities constitute bonus abuse and will result in bonus forfeiture, account suspension, or permanent ban:

• Creating multiple accounts to claim the same bonus repeatedly.
• Using VPN or proxy services to circumvent geographical restrictions.
• Betting opposite outcomes (hedging) to guarantee wagering requirement completion without risk.
• Exploiting software errors or game malfunctions to gain unfair advantage.
• Collusion with other players to manipulate outcomes.

6. Betting Rules and Game Play

6.1 Sports Betting

paus18 offers sports betting on football (including BRI Liga 1 featuring Persija Jakarta, Persib Bandung, Bali United, as well as international competitions like the English Premier League, La Liga, Serie A, Bundesliga, Champions League, FIFA World Cup, and AFF Cup), badminton, basketball, volleyball, MotoGP, e-sports (Mobile Legends MPL, PUBG Mobile, Free Fire), and other sporting events.

Sports betting rules:

• All bets are settled based on official results as determined by the relevant sporting authority.
• If an event is postponed or canceled, bets are typically voided and stakes returned, unless otherwise specified in market rules.
• Live (in-play) bets are accepted up until the moment we suspend the market. Bets placed after suspension are void.
• Settlement is based on the result at the end of regular time unless otherwise stated (extra time and penalties excluded unless specified).
• We reserve the right to void bets if we detect evidence of match-fixing, unfair advantage, or irregular betting patterns.

6.2 Casino Games

Our casino offerings include slots, live dealer games (blackjack, baccarat, roulette), table games, and specialty games. All casino games are provided by licensed third-party suppliers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe.

Casino game rules:

• All games use certified Random Number Generator (RNG) technology or live streaming for dealer games.
• Game outcomes cannot be influenced or predicted by paus18 or any third party.
• Published RTP (Return to Player) percentages are theoretical long-term averages. Short-term results will vary.
• In case of software malfunction, all affected bets are void and stakes returned.
• Game rules and paytables are available within each game's information section.

6.3 Maximum Wins

Unless otherwise stated in specific game rules or promotions, there is no maximum limit on winnings from sports betting or casino games, subject to our standard withdrawal limits.

6.4 Disputes

If you believe an error has occurred in bet settlement or game outcome:

• Contact customer support within 7 days of the disputed event.
• Provide your account details, bet ID, and description of the issue.
• Our team will investigate and respond within 48 hours.
• paus18's decision on disputes is final and binding.

7. Responsible Gaming

paus18 is committed to promoting responsible gaming and preventing problem gambling. We provide tools and resources to help you maintain control:

7.1 Self-Imposed Limits

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Set maximum loss thresholds per session, day, week, or month.
• Wager Limits: Restrict the maximum amount you can bet on a single wager.
• Session Time Limits: Set maximum playing session durations with automatic logout.

7.2 Self-Exclusion

If you feel gambling is negatively affecting your life, you can request self-exclusion for a minimum period of 6 months. During self-exclusion:

• You will not be able to log in or access your account.
• You will not receive promotional communications from paus18.
• Any attempts to create new accounts will be blocked.
• Existing funds can be withdrawn before exclusion takes effect.

Contact our support team at [email protected] to request self-exclusion. For more information, visit our Responsible Gaming page.

7.3 Underage Gambling Prevention

paus18 strictly prohibits anyone under 21 years of age from creating an account or gambling on our platform. We employ age verification during registration and reserve the right to request additional proof of age at any time.

8. Account Security and Prohibited Activities

8.1 Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials. Prohibited activities include:

• Sharing your account with others or allowing third parties to access your account.
• Using another person's account.
• Creating multiple accounts.
• Using automated software, bots, or scripts to place bets or play games.
• Attempting to manipulate, exploit, or reverse-engineer any aspect of our platform.
• Using VPN, proxy services, or other tools to disguise your location.
• Engaging in any form of collusion, cheating, or fraudulent activity.

8.2 Account Suspension and Termination

paus18 reserves the right to suspend or terminate your account immediately without prior notice if:

• We suspect fraud, money laundering, or other illegal activity.
• You violate any provision of these Terms and Conditions.
• You provide false or misleading information.
• You engage in abusive behavior toward staff or other users.
• You are found to be using prohibited software or techniques.

Upon termination, any remaining balance may be forfeited if the account closure is due to violation of our terms.

9. Intellectual Property

All content on the paus18 platform, including but not limited to text, graphics, logos, images, software, and game content, is the property of paus18 or its licensors and is protected by Indonesian and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, distribute, or create derivative works from any paus18 content without written permission.
• Use paus18 trademarks, logos, or branding in any manner without authorization.
• Frame or mirror any portion of the platform on another website.
• Scrape, harvest, or extract data from the platform using automated means.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• paus18 provides services on an "as is" and "as available" basis without warranties of any kind, express or implied.
• We do not guarantee uninterrupted, timely, secure, or error-free operation of our platform.
• We are not liable for any losses resulting from technical failures, server downtime, internet connectivity issues, or force majeure events.
• We are not responsible for losses arising from your failure to maintain account security or from unauthorized account access.
• Our total liability to you for any claims arising from your use of paus18 services shall not exceed the amount of your account balance at the time of the claim.
• We are not liable for third-party content, including games provided by external suppliers, or for actions of payment processors.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

11. Privacy and Data Protection

Your use of paus18 is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Key privacy points:

• We collect personal information necessary for account creation, verification, and service delivery.
• Your data is protected using industry-standard SSL encryption.
• We do not sell or share your personal information with third parties for marketing purposes without your consent.
• We may share information with regulatory authorities, law enforcement, or fraud prevention agencies when legally required.

12. Amendments to Terms

paus18 reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date.

It is your responsibility to review these Terms periodically. Continued use of our services after changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must discontinue use of the platform and may close your account by contacting customer support.

Material changes that significantly affect your rights will be communicated via email to your registered address or through prominent notice on the platform.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which paus18 is licensed to operate, without regard to its conflict of law provisions. However, you remain responsible for complying with all applicable local laws and regulations in Indonesia.

13.2 Dispute Resolution

In the event of any dispute arising from your use of paus18 services:

• First, attempt to resolve the matter by contacting our customer support team.
• If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration rather than litigation.
• Arbitration will be conducted in English and will take place in a mutually agreed neutral location or through online arbitration services.
• Each party shall bear its own costs associated with arbitration.
• The arbitrator's decision shall be final and binding on both parties.

13.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of paus18 services, please contact us:

• Customer Support: Available 24/7
• Email: [email protected]
• Live Chat: Accessible through the platform when logged in
• Response Time: We aim to respond to all inquiries within 24 hours

For responsible gaming concerns or self-exclusion requests, please contact us immediately at the above email address with "Responsible Gaming" in the subject line. For more resources, visit our Responsible Gaming page.